Update Apr 14, 4:10AM ET: Fiido has notified owners of recall plans and is offering free collection and replacement with an upgraded Fiido X or alternative but comparable e-bike that the company sells. The stronger 2.0 frame comes with a three-year warranty. Detailed instructions are available here: Fiido recall scheme
Fiido, maker of low-cost direct-to-consumer electric bicycles, has suspended sales of its Fiido X and is preparing a recall after discovering a flaw that could break the folding e-bike in two. Fiido spokesperson Jennifer Sun confirmed the issue The edge and says the company will release more details by April 12. The recall was first reported by Electrek†
When The edge reviewing the $999 Fiido D11 e-bike in 2020, we came to the conclusion that you get what you pay for. However, the $1,298 follow-up Fiido X was an improvement in almost every way, leaving us optimistic about the late-stage prototype we were testing for launch on Indiegogo. Well now.
The Fiido X is built on a lightweight magnesium frame and features a new folding mechanism. This seems to be where the error lies.
In a statement posted to the privately-owned Fiido X E-bike Owners Group on Facebook, a company representative said it received a faulty frame report on April 3 that Fiido was able to confirm at its R&D lab in Shenzhen. “Based on the fact that this outage is a serious security issue, we now urge all users to stop using X for the time being, as there is a risk,” a Fiido representative wrote. “Relevant details on the recall implementation, user protection plan, failure root cause analysis and technical improvement plan will be released before April 12.”
As we said in our article on the Fiido X, “support will always be an issue with these direct-to-consumer e-bikes.” Now, six months later, this global recall will be a real test for the fledgling company, founded in 2016, which has shipped hundreds of thousands of e-bikes around the world with the help of Indiegogo.