Fujifilm says it is working on a patch to fix an incompatibility issue that prevents owners of certain X- and GFX-series cameras from accessing some of their files on macOS, as stated in a post on Fujifilm’s site . According to the post, the issue only occurs when users have written more than 4,000 files in the camera to a single folder on their SDXC card and then try to access those files with an internal or external card reader connected to their Mac .
While Fujifilm says the problem occurs when “more than 4,000” files are stored in a single folder on the memory card, the exact number appears to be 4,096 as evidenced by user reports dating back to at least May 2021. In this case, the problem remains. same thing: users plug their memory card into their mac, but only 4,096 files appear, despite more images and videos being accessible with the sdxc card in their camera.
Camera models affected by the issue are the GFX100, GFX100S, GFX50S II, X-Pro3, X-T4, X-S10, X-E4, X-T30 II, X100V. There are a few other cameras that are only affected if they have a specific firmware version, including the GFX50S (version 4.00 and above), GFX50R (version 2.00 and above), and X-T3 (version 3.20 and above).
In the post, Fujifilm warns customers to be extra careful about ejecting their memory cards correctly and recommends that Fujifilm follow the steps outlined on Apple’s site. The company says that if the memory card is not ejected properly and then “plugged in directly and opened a second time with macOS”, some files may be deleted.
Fujifilm also asks customers with new or recently formatted SDXC cards to avoid storing more than 1,000 frames in a single folder in the camera. Once a folder is close to 1,000 frames, Fujifilm says to create a new folder in the camera and save any additional frames there. As for SDXC cards that already have files stored, the company provides detailed instructions on how to download the files to your computer without any problem.
Fujifilm says it is working on a firmware patch to “limit the number of files that can be written to a single folder.” It will be available as a free update for all affected X-series and GFX-series cameras, but it doesn’t specify when it plans to roll it out.