Roku experienced a significant service outage on Wednesday night, causing the company’s streaming devices and even Roku TVs to get stuck on the loading screen or go through a reboot loop and in many cases essentially become unusable.
Users took to social media and Reddit to report problems with their Roku hardware and Down Detector showed a spike for Roku’s services. The company’s support account acknowledged the ongoing issues around 8:30 p.m. ET. “Roku is aware of an issue reported by users who are unable to access some Roku services,” the company said. “If you try to activate your device, please try again later. It is our priority to resolve this as soon as possible and we ask that you be patient with us as we resolve this issue.”
In a scathing charge against smart TVs, some customers had issues using devices connected to their Roku TV’s HDMI ports, such as cable boxes or game consoles, during the service outage as the TVs failed to wake up after a factory reset. . Fortunately, users found solutions to that dilemma.
The edge reached out to Roku to find out more about what went wrong. Late Wednesday night, the company’s services appeared to be operational again.