Twitch is revising its security tools, improving its reporting process and adding a new career portal.
Over the coming weeks, Twitch will slowly roll out improved reporting tools, simplifying the process for streamers and viewers to report content. The new process includes a search function so users can find the specific reason for their report and a series of menus for the type of content being flagged. The updated reporting tools will be online first, and the mobile rollout will take place at an unspecified later date.
In addition to better reporting features, Twitch is also adding a new appeals portal, which provides greater transparency in the appeals process. In the past, to challenge a ban or suspension, a streamer filed an appeal, received an automatic acknowledgment of receipt, and then waited for a response accepting or rejecting the appeal. Users complained about the process for its slowness and apparent lack of explanations as to why appeals were rejected. In the announcement, Twitch said:
This all changes today with the launch of our new career portal, located at appeals.twitch.tv. On our side, it includes some technical updates that allow our specialists to review objections faster. On your end, it simplifies the process by doing two important things:
1. It gives you insight into the enforcement actions that can be appealed.
2. It shows you the status and result of pending and past requests respectively.
The announcement also included an extensive FAQ with specific details on how the new appeals process works. Check it out here.
Since last summer’s spate of hate attacks, which culminated in streamer boycotts and social media campaigns, Twitch has slowly strengthened its security and safety tools. Last September, Twitch implemented a phone verification setting that allowed streamers to protect their chats from being flooded with hateful bot spam by only allowing accounts with verified phone numbers to join the chat. These new reporting and appeals tools are the next step in Twitch’s ongoing safety program.