The New York Times’ version of wordle launched Thursday, but like most major video game launches these days, it was messy. While there have been reports of a few different issues, perhaps the most egregious was that some wins were not carried over from the old wordle URLs to the wordle URL on the Timedespite what was promised after the Time announced it was purchasing the popular word puzzle from creator Josh Wardle. We asked the Time what’s going on, and spokesperson Jordan Cohen shared details on how it’s been fixing things.
Shortly after Thursday’s launch, Time identified an issue affecting users’ current streak information. “For these users, their Current Streak was reset to one after successfully completing Thursday wordle after the diversion,” Cohen wrote in an email to: The edge. He said the Time implemented a fix around 7:00 PM ET on Thursday. “We have confirmed that this solution works for users who visited The New York Times’s Wordle page after the fix is released; that is, their Current Streak was not reset to one.”
That was not the only problem, however. “We then shifted our focus to resolving the Current Streak reset issue for users visiting wordle between 2:30 p.m. ET and 7:00 p.m. ET,” Cohen said. “Later that evening, we released a fix targeting this group of users and confirmed that it worked for users in that state. This fix does require users to successfully complete Friday’s wordle† They may also need to refresh their browser.”
From Friday the Time believes that “stats and streaks should be carried over for the vast majority” of players, according to Cohen, but he did note that “we are seeing some reports of users who continue to have issues and are investigating and interacting with these users.”
Cohen also noted that your stats are stored in local storage on your devices – the Time doesn’t have them. “This data is not stored by Josh Wardle and is not stored by The New York Times,” he said. “The data resides in local storage on the user’s device, linked to the browser they use to play the game and the URL they play the game at.”
If you’re still having trouble with your stats and streaks, Cohen has a few tips (emphasis on his):
To maintain stats and streaks, users must: open the old URL last used to play Wordle first† This automatically redirects them to The New York Times’ Wordle page, with their stats and streaks with them. If users go straight to The New York Times Wordle page without a redirect, their stats and streaks won’t go with them†
For users who aren’t seeing the stats and streaks they expect, the first things to try are:
Make sure to use the same device and browser you normally use to play Wordle.
Go to the original URL you used to play Wordle and you’ll be redirected.
There are some additional issues that users have also encountered. Some wordle users reported getting stuck on a blank page after being redirected to the Time’ wordle page, and the Time contacted people who emailed email@example.com with troubleshooting steps. “We’re seeing promising results,” Cohen said.
He added that some wordle players can experience a replay of the same puzzle on Friday after already solving it. Solving the same puzzle again has no “meaningful influence” [users’] stripes”, says Cohen, but can give you an extra “solve” for free.
If you are still experiencing problems, it is best to contact the Time straight away. It seems that the point is to solve the problems – after all, there is nothing more intimidating than strongly worded emails from irritated word puzzle players.